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When is it Time to Look For a New Record Retrieval Service Provider?

October 19, 20203 min read

Record retrieval is one of those essential, unavoidable tasks that every law firm must undertake. What isn’t essential—but is often hard to avoid—is a complicated and time-consuming record retrieval process. For such an important task, there are very few ways to make it easy. 

There are plenty of service providers that can help reduce the load, but few companies can absorb the entire burden for your firm. If any of the following characteristics sound familiar to you, then it might be time to start looking for a new record retrieval service provider.

Lack of Transparency

This is one of the more prevalent and frustrating things about working with record retrieval service providers. You should be given complete visibility into the record retrieval process, the costs associated with that process, and how long it takes. But more often than not, law firms are given little to none of that information. 

Even if you trust your record retrieval service provider, it’s important to have the option to do your due diligence and follow-up on the costs associated with the service you’re paying for. At the very least, you’ll want to be familiar with the steps involved in retrieving the documents your firm relies on. But, sadly, this kind of transparency can be hard to come by.

Tedious Data Entry

Requesting a record should be simple and fast. Unfortunately, most record retrieval service providers require your firm to fill out long and monotonous forms. And to make matters worse, those forms usually involve inputting in the same information multiple times, which is a colossal and frustrating waste of time.

The ideal record retrieval service would allow you to bypass cumbersome order forms and submit your requests in a way that works for you, not against you.

Difficult User Interface 

An easy-to-use interface is one of the most valuable features any service can offer, and that rings especially true for record retrieval software. You should be able to organize, search, and navigate through all of the records you’ve requested with ease. But record retrieval service providers are rarely able to offer that. Instead, you’re stuck wrestling with clunky interfaces that don’t give you the info you need in the format you want.

UI is about far more than aesthetics (although an attractive visual layout is always a bonus); it’s about simplifying your experience. If a record retrieval company can’t offer that to you, you might need to look elsewhere.

A Record Retrieval Platform Designed With You in Mind

You deserve a record retrieval service provider who can offer you the streamlined, nearly hands-off process you’ve probably been yearning for. Here at iCopy, we set out to do just that.

iCopy was designed with lawyers in mind. We not only offer complete transparency into our process, but we’ll also take full ownership of the data entry process and get you plugged into an easy-to-use, customizable dashboard that gives you all the information you need. Get in touch with us today to learn more about what sets us apart from other record retrieval companies!

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