In an industry where speed, precision, and compliance are everything, leadership that prioritizes people can make all the difference. As iCopy Legal enters an exciting new chapter, we’re proud to announce that CEO, Bridgette Ferraro, has officially become the majority owner and President of the company.

This milestone marks a defining moment—not just in our company’s story, but for the future of the legal and insurance record retrieval industry. Bridgette’s leadership represents a bold new vision grounded in people-first principles, cutting-edge innovation, and the belief that every challenge is an opportunity for reinvention.

“A people-first mentality starts within,” Bridgette says. “Legal and insurance work might seem bland or buried in paperwork, but behind every record is a person—someone who needs help settling a claim, getting justice, or receiving care. Our mission is to build easy-to-use, secure tech that people trust, powered by meticulous humans who ensure every step of the process is done right.”

From Frustration to Innovation: Our Origin Story

iCopy Legal was born in 2008 when a group of attorneys and paralegals grew tired of the slow, unresponsive service offered by traditional record retrieval vendors. They set out to create something better: a solution designed for attorneys, by attorneys. What started as an internal fix quickly grew into a trusted, national service uniquely tailored to the demands of litigation.

Today, as our client base expands alongside our team, iCopy continues to operate as an extension of legal and insurance carrier teams—helping with the heavy lifting of getting the materials they need, quickly and correctly. Our technology makes it easy; our people make it right.

Meet Bridgette: A Visionary Leader for the Future

Bridgette Ferraro joined iCopy Legal in 2019, bringing with her over a decade of experience across both local and international organizations. Her passion lies in connecting people and teams to innovative ideas, processes, and systems that drive sustainable growth.

Known for her analytical thinking, enthusiasm, and drive, Bridgette acquired a controlling interest in iCopy Legal to disrupt the status quo and redefine what’s possible in the record retrieval space. As the medical record retrieval industry grows—fueled by rising legal claims, stricter compliance regulations, and the increasing role of AI and automation—Bridgette’s forward-thinking leadership puts iCopy in a position to lead, not follow.

Our Culture Is Our Superpower

Bridgette’s belief in a people-first philosophy is more than a mantra—it’s the foundation of our internal culture. At iCopy, we understand that to best serve our clients, we must first take care of each other. And with 2025 on the horizon, meaningful updates are already underway to elevate the employee experience. These include initiatives designed to support work-life integration, enhance family and personal leave policies, expand health benefits, and create stronger pathways for employee growth and feedback. From tools that strengthen collaboration to increased access to leadership, these changes reflect Bridgette’s unwavering commitment to building a bespoke workplace where people feel supported, valued, and empowered to thrive.

Recruiting the Best to Build the Best

As we grow, so does our commitment to inclusive hiring, equitable opportunity, and thoughtful recruiting. iCopy is focused on hiring smart, compassionate professionals who thrive in collaborative, fast-paced environments. We believe diverse thinking leads to better problem-solving and stronger service outcomes.

What we offer goes far beyond a job—we provide a career rooted in purpose. With a competitive salary, passionate teammates, and room for personal growth, iCopy is a place where people do their best work and are celebrated for it.

People First, Tech Forward

Record retrieval may not be glamorous—but at iCopy, it’s anything but ordinary. Our team retrieves:

• Medical and billing records

• Radiology, pathology, and pharmacy documentation

• Employment and school records

• And more

We specialize in custom solutions by practice area, with trained professionals focused on accuracy and compliance at every step. As law firms, insurance companies, healthcare providers, and third-party administrators increasingly turn to trusted partners like iCopy, our mission stays the same: streamline record retrieval so attorneys can prioritize strategy over paperwork.

Looking Ahead

With a new website and elevated brand on the way, and events and growth initiatives slated for 2025, iCopy is poised for its biggest year yet. Our culture of innovation, transparency, and care will guide every decision as we scale our offerings and deepen our impact.

Connect with Bridgette on LinkedIn.