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3 Ways iCopy Can Streamline the Medical Record Retrieval Process

November 17, 20203 min read

Lawyers spend far too much time wrestling with the medical record retrieval process. These documents are integral to the work your firm does, yet the act of obtaining them is, more often than not, fraught with roadblocks and delays.

Most law firms have to fill out tedious order forms, wait for them to be authorized and processed, and then sit tight until the meandering medical record retrieval process eventually provides them with the documents they need. If you have a deadline suddenly moved up, you may need to obtain specific documents ASAP. But with the traditional record retrieval process, timeliness is rarely an option.

iCopy was created by lawyers and for lawyers for precisely this reason. We know how difficult medical record retrieval can be, and we’re determined to come up with a better way of getting law firms the documents they need. Here’s how iCopy does just that.

Instantly Order the Records You Need

Any piece of software you introduce to your law firm needs to make the work you do easier. This is true in terms of a new phone line, and it’s especially true of a record retrieval system. Nobody on your team should have to waste precious hours of their week filling out order forms for documents essential to the work you do.

With iCopy’s Nimbus dashboard, your firm can bypass cumbersome forms and get the records it needs with minimal effort. All you have to do is submit a request for the documents you want and let iCopy take care of the rest of the medical record retrieval process. Once the documents are ready for you, you’ll be able to instantly download them in any format you need and to any device you want. 

Real-Time Updates and Transparency

If you’ve ever been frustrated by the lack of transparency in the record retrieval process, iCopy knows your pain. This is why we go above and beyond what other companies provide and give you unprecedented access into every single step of the retrieval process, from the time you first make an order to the invoice you’ll receive when the job is done. And if you have any questions along the way, our team is always available to help you get the answers you need.

Communication is a crucial part of the medical record retrieval services we offer. We’re committed to ensuring that you never have to wonder where your medical documents are in the pipeline. If you want to be notified of a particular request’s status, we’ll make that happen. And if you only want to be alerted when a record is ready for download, we can make that happen, too. Our priority alerts are entirely customizable and give you complete control over how and when our system updates you on the status of any record request you make. 

Unmatched Medical Record Retrieval Turnaround Time

Medical record retrieval is a fundamental part of the work your firm does every day, and more often than not, you can’t afford to wait around for a record retrieval company to get you the information you need. iCopy’s innovative internal processes are carefully set up to ensure you have access to the records you need precisely when you need them.

When you have a question about a specific request or want to inquire about a document’s status, you can always reach out to our customer service team. Our transparent communication and quick-to-respond customer service are paramount to the record retrieval services iCopy offers. 

iCopy does far more than medical record retrieval, too. Any documents that you need, iCopy can help you get. The record retrieval process across the board is overdue for an upgrade, and iCopy hopes it can provide your firm with the tools it’s been missing. Get in touch with us today to learn more! 

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